LEGAL PROTECTION FOR USERS OF DIGITAL WALLETS UNDER LAW NUMBER 8 OF 1999 ON CONSUMER PROTECTION

Abstrak

ABSTRACT The objective of this study is to discover a legal protection and measure for consumers who experienced losses in using DANA as a digital wallet application. This study employs a normative juridical research method, gathering legal materials through a literature review that encompasses an analysis of legislation, legal literature, and relevant case studies. The findings indicated that the forms of legal protection for consumers in case of asset breaches, as regulated by Law No. 8 of 1999 on Consumer Protection, are both preventive and repressive in nature. Preventive protection involves consumer guidance and supervision, as outlined in Articles 29 and 30 of the Consumer Protection Law (UUPK). Meanwhile, repressive protection is stipulated in Article 19 of the UUPK, which grants compensation for consumers. The legal remedies to consumers who suffer losses due to asset breaches in digital wallets as prescribed by Article 45 of the UUPK include filing lawsuits against the digital wallet provider through both litigation and non-litigation channels. Keywords: Assets Breaches; Digital Wallet; Legal Protection.