Durasi Observasi Ideal untuk Penentuan Kebutuhan Tenaga Non Kesehatan Rumah Sakit dengan Metode WISN: Tinjauan Literatur

Abstract

The increasing need for trained healthcare workers is currently faced by most hospitals in developing countries. Hospitals as health service providers need to plan policies that ensure the availability and sufficiency of human resources. Inappropriate proportions and allocation of human resources can have a negative impact on service quality. The WISN methodology helps determine the number of health workers of a particular type needed to cover the workload. However, in the guidelines, there is no ideal limit for the duration of observations carried out by institutions to obtain accurate and representative data. The purpose of this article is to determine the duration of observation to determine the need for non-health hospital personnel using the WISN method. The method used in this literature review is library research sourced from online databases such as Mendeley and Google Scholar. This study focuses on analyzing the workload of non-health human resources within hospitals and the ideal duration of observation in research by searching using keywords with boolean approach. We found 92 articles and after evaluation, five articles were selected for this study. From various studies, we found that there is still an excessive workload in several institutions so it could be a consideration to increase staff number according to the WISN method. According to the duration of observation, in research with a duration of ten days, the description of activities that can be recorded cannot represent the entire activity and some problems cannot be completely identified due to time limitations.