Libriani, Roris Gaberia, Intan Mardiono, and Fandy Valentino. “Implementasi Importance Performance Analysis (IPA) Untuk Mengidentifikasi Tingkat Kualitas Layanan Industri Perhotelan Pada Masa New Normal (Studi Kasus: Hotel Aston Lampung City Hotel)”. Journal of Industrial Engineering and Innovation 2, no. 01 (June 17, 2025): 15–27. Accessed June 28, 2025. https://journal.unram.ac.id/index.php/jiei/article/view/6271.