Mubarok, Ilham, Novaya Liska Arimby, Intan Hidayatin, Patrialis Mahatir Akbar, and Intan Mardiono. “EVALUASI KUALITAS LAYANAN LEMBAGA KEUANGAN MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)”. Journal of Industrial Engineering and Innovation 1, no. 01 (June 19, 2024): 19–28. Accessed November 21, 2024. https://journal.unram.ac.id/index.php/jiei/article/view/4806.