Mubarok, I., N. L. Arimby, I. Hidayatin, P. M. Akbar, and I. Mardiono. “EVALUASI KUALITAS LAYANAN LEMBAGA KEUANGAN MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)”. Journal of Industrial Engineering and Innovation, Vol. 1, no. 01, June 2024, pp. 19-28, https://journal.unram.ac.id/index.php/jiei/article/view/4806.