MUBAROK, Ilham; ARIMBY, Novaya Liska; HIDAYATIN, Intan; AKBAR, Patrialis Mahatir; MARDIONO, Intan. EVALUASI KUALITAS LAYANAN LEMBAGA KEUANGAN MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). Journal of Industrial Engineering and Innovation, [S. l.], v. 1, n. 01, p. 19–28, 2024. Disponível em: https://journal.unram.ac.id/index.php/jiei/article/view/4806. Acesso em: 21 nov. 2024.